Support

Order Cancellation Policy

To cancel an order you must contact customer support by email at shop.mcot@gmail.com. Every effort to accommodate the cancellation of your order will be made but, if your order has already shippped, it cannot be cancelled. You may request a return authorization from customer support for a refund. Any shipping and handling costs incurred are not refundable. Please review our return policy for specifics.

Shipping Information

We use Fedex and US Postal Service for all of our shipping. If these options do not meet your desires, please email us and we will gladly do what we can to accommodate your needs. Normally, we ship all in-stock items within two to three days. Whenever possible, we attempt to ship faster than this. If you need expedited shipping it is offered at checkout. We do have a flat rate shipping fee for $6.

Our web site is not yet set up to handle international shipping. We are working on this and will have a solution soon. 

IMPORTANT: As inventory fluctuates during the day, an item indicated as "in-stock" when you place your order may, in fact, be out-of-stock. If this happens, we make every effort to contact you by email immediately to notify you that your order will be placed on back order. The email will also provide you with information on how to cancel the order if you cannot wait for the item to be in stock.

Items purchased from our online store may be returned for a refund up to 10 days after the item is received. 

Purchases made at our physical location may be returned for store credit or exchange for up to 30 days from the date of purchase. No returns for cash will be accepted. Store credit is good for 360 days from the date it was issued.

ALL SALE ITEMS ARE FINAL SALE.

If you need to exchange an item, you must contact us by email at shop.mcot@gmail.com. A Return Authorization Number (RA #) must be obtained before returning an item. This RA # must be clearly annotated on the outside of the shipping box.

Items brought back must be in new, salable condition with our store tags and labels still attached. They can not be used, worn, soiled, washed or otherwise damaged or degraded. All items will be inspected and if they do not meet these conditions, they will be returned to the customer at the customer's expense.

The following items are not returnable: Personalized items, custom made items, all swimwear, pacifiers and teethers, special order items, and sale and closeout items.

Holiday specific items may be returned or exchanged up to 10 days before the specified holiday. After that time, they are no longer returnable.

We do not refund shipping and handling costs, nor do we accept COD returns.

We are not responsible for returned items lost during shipping. We strongly recommend that you use traceable shipping with companies such as Fedex, UPS, and US Postal Service with a delivery confirmation.