Items purchased from our online store may be returned for a refund up to 10 days after the item is received. Items may be returned for store credit or exchange up to 30 days after the date of purchase.
Purchases made at our physical location may be returned for store credit or exchange for up to 30 days after the date of purchase. No returns for cash will be accepted.
If you need to return something, you must contact us by email at firstname.lastname@example.org. A Return Authorization Number (RA #) must be obtained before returning an item. This RA # must be clearly annotated on the outside of the shipping box.
Returned items must be in new, salable condition with our store tags and labels still attached. They can not be used, worn, soiled, washed or otherwise damaged or degraded. All returns will be inspected and if they do not meet these conditions, they will be returned to the customer at the customer's expense.
The following items are not returnable: Personalized items, custom made items, all swimwear, sale and closeout items.
Holiday specific items may be returned up to 10 days before the specified holiday. After that time, they are no longer returnable.
We cannot refund shipping and handling costs, nor do we accept COD returns.
We are not responsible for returned items lost during shipping. We strongly recommend that you use traceable shipping with companies such as Fedex, UPS, and US Postal Service with a delivery confirmation.